Green Envee shall, at its discretion, provide replacement or credit on shipping damaged merchandise or merchandise shipped to you in error by the company. All shipping damage or errors must be reported within five (5) days of receipt. Goods shipped in error must be returned in original packaging in pristine, sellable condition for full refund.

Because we pride ourselves on providing the freshest cosmetics to all of our accounts we have chosen to never resell products once they have been previously delivered, and merchandised. Therefore we do not allow product returns once purchased that are not defective or wrongly shipped. We feel it is important for the integrity of our products to be 100% and would be forced to discard / give away returned products once this has occurred.